THE IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT (TQM) IN ENTERPRISES

Abstract

Many times we hearing about the terminology (incubator) which it means that the place in where we finds a good environment for newborn, so to incubate and welfare for it and provide it by their needs until growth. Incubators have an essential role on a local economy also incubator is designed to enhance the success and growth of new enterprises, thus maximizing their impact on economic development. Though business incubators are seen as a viable economic development tool, yet their success has not been determined. Similar large and small companies require TQM to remain competitive. The market of today is no longer limited to the local market, but includes the global market. These markets present new opportunities and neglecting them will be detrimental, so the aim of this research is to study (The Implementation of Total Quality Management (TQM) Enterprises. Case Study, Incubator Technology, For Cement Product at Sudan University of Science and Technology). The researcher depends on questionnaire as a main tool on this research to know the strength point and the threat one at the organization culture towards TQM. The research emphasis that the incubator management knows the importance of implementation TQM in their organization but there is some obstacle cease them like: Unawareness of the principle of TQM, Top management did not compulsory to implement TQM. Also the research obvious that the implementation of TQM is verifying good financial performance, good management performance, and flexibility in changing as market required, and encouraged organization to implement TQM in easy way. The conclusions and recommendation of the research is to solve, deployment the culture of the TQM, top management are compulsory to implement TQM, encouraging implementing TQM by combination of training and monitoring, importance for customer satisfaction, importance for employee's satisfaction, continues improvement, align all process towards TQM, sure that top management understands TQM, sure that all employee are getting training on TQM, compulsory top management to implement TQM, good communication between top management and employee to verifying TQM, have strategic plan, a quality plan and operational plan, ensure that all their processes are documented to ensure that there is a common understanding of process within different departments.