Assessment of Employees Satisfaction using “ISO 9001-2008”

Abstract

The Purpose of this study to Assess the Implementation of ISO 9001:2008 quality management systems on employee’s satisfaction in Oral Health Directorate Ministry of Health Khartoum State. the data were collected through questioner from the dentist, assistant, employees and management of oral health directorate ministry of health Khartoum state, a total of 97 sample were collected, respondents from different Gender (Male, Female), different ages (Less than 30 years, 30-40 years, 40-50 years, 50 years and over), different qualifications (BSc. MSc., PhD., Other), different occupations (Director Manager, Department Director, Head of Department, Other), different experience years (less than 5 years, 5-10 years, 10-15 years, Over than 15 years). The study revealed that application of ISO and employee satisfaction on chi-square test was (218.06) chi-square, there are statistically significant differences at the level (1%). And also further chi-square test for the relation of application ISO 9001-2008 and continuous improvement health services was (300.05) of chi-square. There are statistically significant differences at the level (1%) among respondents, also found the ISO application reduce of medical errors. Value of chi-square test was (169.65) which is greater than the tabulated value of chi-square, and the significant value level (1%). This reflects presence of strong compliance among dental staff towards the importance of quality system application.