The Role of Implementing ISO 9001: 2008 System On “Enhancing Leadership Commitment” To Improving Organizational Performance

Abstract

The aim of this study was to identify the role of implementing ISO9001:2008 systems onenhancing leadership commitment to improving organizational performance. The study population consisted of the personnel’s from different department of Savola edible oils company. The researcher used descriptive approach and system of statistical analysis and Chi-square to test the assumptions of statistical significance in the analysis of the questionnaire, which was distributed to a random sample of50employees of (Savola edible oils company).The analysis of the results showed that there are statistical significance indicators for implementation of ISO 9001-2008 in Savola edible oils company. The study found thatthere is significant, positive relationship between Top management (leadership) and organization performance, there is significant, positive relationship between ISO 9001:2008 applying and increasing productivity and revenue, there is a positive relation between ISO 9001:2008 applying and employees performance, the service provided fromSavola edible oils company is high quality, the awareness and commitment of the top managers of ISO 9001-2008 is good. From this research we concluded the following recommendations: the Savola edible oils company should concentrate more on Continuous improvement , development, increase employee involvement, maintain continues review and corrective action of the quality management system to achieve institution objective and customersatisfaction.