Investigation the Relationship between technological capabilitiesand operational performance in the Sudanese service firms

Abstract

Survival in today’s dynamic environment requires organizations to have superior performance compared to competitors. In order to achieve this superior performance this study aimed examines the relationship between technological capabilities and operational performance (flexibility, quality and cost) in the service sector in Sudan. The study employed the quantitative method via convenience sampling; the population was the 161 managers of the service firm in Khartoum state response rate of 97%. The result of this study show that a significant positive relationship between technological capabilities and dimensions of operational performance(flexibility, quality and cost). This studyfocuses only on the service sector. Also, the data were only collected from single respondents in an organization. The study recommended that future research may examine multiple dimensions of technological capabilities; the study also recommended future research should endeavor to collect data from multiple members.