CRM and Sales system For B-on

Abstract

The aim of this study is to apply the concept of the integrated systems on B-on multi-companies to manage customer relations and sales at subsidiaries which saves time and effort of subsidiary companies manage independently. To study the problem and provide a proposed solution we used descriptive and analytical approach, in term of description we used previous studies related to domain to analyze the problem and develop a solution, and in the application terms we use OpenERP (Odoo) in the development of the proposed system. After applying the system on the B-on company been able to follow the progress of work in its subsidiaries effectively, also subsidiaries increase its profit after improving its relationship with its customers through the distribution of salespeople within regions to facilitate dealing with them, the reliability of customers also increased by credibility of the company through the messages relating to the status and details of their subscriptions that will send to them automatically all the time by the system, It has also been providing synthesis reports for customers and sales representatives explaining the most profitable customers and most active salespeople to put them in mind for future plans.